Evaluating the complaints delivered via 444 06 03 free customer satisfaction line, Customer Request, Complaint, and Suggestion Form on contact page of www.ostim.org.tr website, and Complaint Form on our OSB building, and delivering them to relevant units and following the resolving activities,
Periodically informing the board of directors regarding the problems in the region,
Mediating to commencement of the required works to prevent demands from the customers from turning into complaints,
Ensuring coordination between OSB Service Departments’ activities,
Supporting service departments to increase customer satisfaction to utmost level,
Informing companies regarding OSB activities and departments,
In the activities to solve certain problems, to conduct customer satisfaction activities by sharing opinions with the companies.