Integrated Management Systems Policy

As OSTİM Organized Industrial Zone (OIZ) Directorate, in order to ensure sustainable success in all areas where we serve our industrialists, we undertake to:

• Manage our Quality, Environmental, Occupational Health and Safety, Customer Satisfaction, Energy Management, and Information Security Management System processes within an integrated structure, based on a risk and opportunity-oriented approach,
• Accurately understand customer needs and expectations and meet them in a timely and complete manner,
• Disseminate a culture of continuous improvement throughout the organization,
• Identify and control environmental impacts arising from our activities,
• Use natural resources efficiently, reduce waste to prevent pollution, and encourage recycling,
• Prevent occupational accidents, work-related illnesses, and near-miss incidents by ensuring employee and employee representative participation and providing safe and healthy working conditions,
• Assess all types of risks defined within management systems and take necessary measures accordingly,
• Handle customer complaints in a fair, impartial, transparent, and confidential manner,
• Resolve complaints quickly and effectively,
• Consider customer feedback as an opportunity for improvement,
• Increase energy efficiency and reduce energy consumption,
• Support the procurement of materials and services with low carbon emissions in operations and purchasing processes,
• Ensure the confidentiality, integrity, and availability of information,
• Protect our information assets through a risk assessment approach,
• Implement preventive and detective controls against cyber threats,
• Increase awareness through continuous training of our employees and encourage their active participation in the implementation of our management systems,
• Measure the performance of all management systems through periodic reviews, set objectives aligned with our strategic direction, and continuously improve our systems,
• Regularly analyze internal and external contexts and take stakeholder expectations into account,

Fully comply with national and international legal requirements and applicable regulations related to our activities.

Our Vision

To be a sustainable, global and leading industrial zone that guides Turkish industry with domestic/national/competitive solutions that come to mind first in production and supply by providing services beyond expectations.

Our Mission

To build a next-generation industrial ecosystem that exceeds stakeholder expectations by providing advanced infrastructure and superstructure services, focusing on digitalization and sustainable production, and strengthened by R&D and a qualified workforce; thereby enhancing the competitiveness of our region and contributing to the development of national industry.

Our Core Values
1. Human-Centeredness and Merit
We act with an approach that places people at the center, prioritizing employee well-being and team spirit. Guided by the principle of entrusting responsibility to the competent, we base our practices on merit and conduct all our relationships with the courtesy and ethics rooted in our cultural values.

2. Collective Wisdom and Collaboration
We adopt the philosophy of “competing together,” prioritizing the interests of the ecosystem over individual gains. We make decisions through a participatory management approach, empathy, and collective wisdom.

3. Justice, Ethics, and Accountability
We place justice and ethical values at the core of all our processes. Through a transparent and measurable management approach, we establish accountable relationships based on mutual trust with our stakeholders.

4. Technology, Innovation, and Localization
By focusing on digitalization and innovative production, we build the industrial infrastructure of the future. In every project we undertake, we consider contributing to national localization goals and added value as a fundamental success criterion.

5. Quality, Efficiency, and Results Orientation
With passion for our work, we continuously improve our processes and manage our resources to achieve maximum benefit. We adopt a stakeholder-focused, standard-setting, and results-oriented model.

6. Sustainability and Environmental Responsibility
We see green transformation as an integral part of our corporate culture. By continuously enhancing our environmental responsibility, we create long-term value that considers economic and social impacts.

7. Sense of Responsibility
We recognize that we are responsible not only for what we do but also for what we fail to do. By evaluating the future impacts of our decisions, we prioritize societal benefit at every step.